If your item arrives damaged or with a manufacturing defect, please contact us at info@lizsoto.com or 1-310-829-5155 within 7 days of delivery. Photos of the items and packaging are requested and greatly appreciated.

Kindly note: Small differences in fabric, hardware, charms, or details (like flowers or keychains) may occur. These variations are part of the character of each bag and do not qualify as defects.

We gladly accept non-damaged full-priced handbags purchased directly from Liz Soto for return or exchange under the following conditions: 

All returns require Return Authorization (RA). To initiate a return or exchange for purchases made online at www.lizsoto.com please contact us within 7 days at info@lizsoto.com or (310) 829-5155.

• Bags must return to us with an RA and must be received in new condition—unused, undamaged, tags in original condition—to be refunded, exchanged, or credited.
• A 15% restocking fee will apply.
• Refunds will be issued in the original form of payment, minus any applicable processing fees.
• Original shipping charges are non-refundable and return shipping is the customer’s responsibility.

Please allow 5-7 business days for processing once your return is received by our warehouse.

Refunds/exchanges/credits will not be issued for bags received at our warehouse that have not been approved for return (RA).